In this new ‘Ask Me About Job Redesign’ podcast series, we have invited progressive hotels that have embarked on Job Redesign projects through Workforce Singapore’s (WSG) Career Conversion Programme for Hotel Professionals to share with us their experience, challenges, benefits and learning points. If you are inspired to kickstart your own Job Redesign journey, please contact us at ccp@sha.org.sg.

Podcast Episode 1: Fairmont Singapore and Swissotel the Stamford

How do we harness the combined expertise of the engineering department to increase productivity? Is it more effective to be a specialist or a generalist? What is the impact on guest experience and operations?

In this episode, Mr Marcus Hanna, Managing Director of Fairmont Singapore and Swissotel The Stamford, will answer these questions and more by sharing the hotel’s Job Redesign project in the Engineering department.

​Podcast Episode 2: Regent Singapore

How can a hotel turn a crisis into an opportunity? What should we do to enable our staff to remain meaningfully employed and pick up useful skills during downtimes?

In this episode, Ms Cecilia Mathews, Director of Human Resources and Ms Stella Tan, Front Office Manager of Regent Singapore, shares how the hotel reskilled their Front Office colleagues to become multi-skilled service professionals through structured training.

​Podcast Episode 3: Conrad Centennial Singapore

How can a hotel leverage technology adoption to enhance communication with guests and optimise internal efficiency? What are some of the challenges and pitfalls that may be expected while the Guest Services Team and Executive Floor Team embark on their job redesign journey?

In this episode, hear from Mr Abdul Rahim, Director of Human Resources and Ms Ooi Shar Mayn, Guest Experience Manager of Conrad Centennial Singapore, as they answer some of your burning questions and share key learning points from their journey.