Job Redesign Workshops

To help hotels embark on their job-redesign journey, SHATEC, the industry school has specially curated a series of workshops / training programme with consultancy to make that change happen for you.

The two workshops are:
• Job Redesign and Innovation (Non-Management)
• Job Redesign and Innovation (Management)

The training programme with consultancy is titled “Relooking at Operations with an Open Mind” or “ROOM” in short.

The two workshops will provide the foundation for both non-management and management staff to understand their role in the job redesign process and how they can support each other to get started on job redesign.

ROOM will help your team members reimagine, redefine and redesign processes to value add to jobs and make work more efficient.

Take your first step now by enrolling for the Job Redesign Workshops and ROOM!

For more information, please call 6415 3531 / 6415 3514 or email to cet@shatec.sg.

Job Redesign and Innovation
(Management)


Course Overview

This workshop is aimed at disseminating the Job Redesign (JR) methodology that has been proposed for the hospitality industry in Singapore. Participants will be equipped with foundational knowledge on the methodology, as well as its implications for organizational revitalization and leadership. Specific techniques subsumed by the methodology may be discussed at greater depth to aid managers in curating their own best JR approach.

Creativity and the will to innovate are important underlying precursors of effective change projects, including the redesigning of jobs. As leaders and managers, participants will receive tips on how to engage employees, build trust and thus unlock their potential for innovative thinking in service of organizational JR initiatives.


Learning Outcomes

By the end of the course, participants will have acquired the following learning outcomes:

  • Identify the drivers of change in the hospitality industry and reflect on the implications for leadership
  • Be aware of the Job Redesign impetus impacting Singapore’s hotels, and the various stakeholders and collaboration partners
  • Acquire a thorough understanding of the Job Redesign methodology, processes and outcomes, including implementation issues
  • Discover ways to be engage employees, build trust and coach for innovation

Course Outline/Highlights

  • Brave new world – What it takes to lead today
  • Job redesign in Singapore’s hotels – Stakeholders and collaboration partners
  • A walk-through of Job Redesign Methodology
  • Case study
  • Engage your employees! – A thinking and communication model
  • Transformational leadership – Building a fear-free organization

Course Date & Time:

24 July 2019 (Wednesday)
9.00 AM to 5.00 PM


Venue:

To be advised


Methodology

Mode of delivery may encompass the following – lecture, discussion, activities, case study, video clips, pre-workshop reading


Assessment

Full day attendance of workshop


Certificate

Upon successful completion of the workshop, participants will receive a Certificate of Attendance from SHATEC



Job Redesign and Innovation (Non-Management)


Course Overview

This workshop is aimed at disseminating the Job Redesign (JR) Methodology that has been proposed for the hospitality industry in Singapore. Participants will be equipped with foundational knowledge on the methodology, as well as its implications for organizational revitalization and sustainable employment.

Creativity and the will to innovate are important underlying precursors of effective change projects, including the redesigning of jobs. An understanding of how JR works will empower participants to contribute to their organization’s JR efforts in proactive and innovative ways, thus achieving “win-win” outcomes.


Learning Outcomes

By the end of the course, participants will have acquired the following learning outcomes:

  • Identify the drivers of change in the hospitality industry and implications for job roles, competencies and skills
  • Be aware of the Job Redesign impetus impacting Singapore’s hotels, and WIIFM (What’s In It For Me)
  • Be familiar with the Job Redesign methodology, processes and outcomes
  • Discover ways to be positively engaged in organizational change, through an innovative mindset and collaborative communication

Course Outline/Highlights

  • Me? Creative? You’re kidding
  • Creativity and Innovation – Two peas in a pod?
  • Skills evolution – What’s hot and what’s not in the world of work today
  • Job redesign in Singapore’s hotels – WIIFM (What’s In It For Me)
  • A walk-through of Job Redesign Methodology
  • Case study
  • Open your mind to change! – A thinking and communication model

Course Date & Time:

17 July 2019 (Wednesday)
9.00 AM – 5.00 PM


Venue:

To be advised


Methodology

Mode of delivery may encompass the following – lecture, discussion, activities, case study, video clips, pre-workshop reading


Assessment

Full day attendance of workshop


Certificate

Upon successful completion of the workshop, participants will receive a Certificate of Attendance from SHATEC



ROOM (Relooking at Operations with an Open Mind)


Course Overview

SHATEC’s specially crafted training solution “ROOM" is a follow-through of the current Hotel Sectoral Manpower Plan (SMP) - SkillsFuture: Room for Gain. In our programme, ROOM is an acronym for "Relooking at Operations with an Open Mind", a name chosen for “consistency of messaging and association to the Hotel SMP”.

This skill describes the ability to identify opportunities for innovation and improved work practices within own scope of work. It also includes collaborating with stakeholders, pilot testing of ideas and supporting implementation of innovation initiatives.


Learning Outcomes

By the end of the course, participants will have acquired the following learning outcomes:

  • Identify opportunities for and innovation in the workplace
  • Support implementation and collaborate with relevant stakeholders on innovation and job redesign initiatives
  • Seek opportunities for growth and gain insights into innovative ways of thinking and performing tasks at work

Course Outline

1. Innovation – What it is and Why it matters in Today’s Workplace

  • Why innovation matters?
  • Innovation at Different Levels
  • Innovation concepts and models

2. How to Innovate and the Innovation Process

  • Innovation and Business
  • Building the Momentum
  • Steps in innovation process

3. Innovation as an Enabler in the Workplace

  • Innovation in Today’s Workplace
  • Where does real innovation lie?

4. Job Redesign – One size does not fit all

  • Why Redesign?
  • Solutions at Work

5. Measuring Innovation Success

  • What are the KPIs?
  • Choosing the right metrics

Course Duration

Total Duration - 30 hours:

Classroom Facilitation and Peer-Coaching: 17 hours
E-learning/Workplace learning: 3 hours
Consultation*:6 hours
Assessment (Presentation of project): 4 hours

Methodology

Lecture, discussions, e-learning/workplace learning, peer coaching and consultation (peer consultation, group consultation and includes site visits)

*The six hours is part of the ROOM programme. Participating establishments that wish to have additional consultation may do so at the following rates:
  • SHA members: $950.00 per 4-hour block
  • Non-SHA members: $1,400.00 per 4-hour block

Assessment

Project (To be completed and presented 1.5 months after the last workshop session)

Certificate

Upon successful completion of the programme with minimum 75% attendance, participants will receive a Certificate of Attendance from SHATEC, and a Statement of Attainment issued by SkillsFuture Singapore (SSG).

Course Schedule

This ROOM programme will be conducted on 31 July, 7 August and 21 August 2019.

Course Fee

Full Course Fee (before GST): $1,900.00
SSG grant: $1,330.00 (Singaporeans and PRs only)
Nett Course Fee (before GST): $570.00


Other Upcoming JR Workshops for Hotels

  • Design Thinking
  • Cross-deployment

Watch this space for updates on the workshop schedule!