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Best Practices Guide for Hotels

This guide is a collection of best practices adopted by businesses in Singapore and around the world that may benefit the hotel industry.

Developed by the Hotel Innovation Committee, which is supported by Singapore Hotel Association (SHA) and the Singapore Tourism Board (STB), it presents a ready catalogue of solutions that have been adopted and proven useful in solving common challenges faced by hotels and hospitality-related businesses today.

The best practices have been broadly categorized in the six areas below:

• Back of House
• Service Innovation
• Human Capital
• Sales and Marketing
• Revenue Management
• Design Tips for Better Hotels