NEWS AND EVENTS

The first Industry Update and Networking Session for General Managers for 2011 was held on 22 February 2011 at Holiday Inn Atrium Singapore.

The session started off with an update session on SHA activities and discussion on issues relating to the hotel industry. This was followed by the sharing of key findings from the SHA Mystery Shoppers Survey by Ms Joolinda Putri from Tip Top Consultants.

In addition, speakers from e2i, SPRING Singapore and Next U also shared on issues relating to productivity as follows:

• Inclusive Growth Programme by Mr Tan Wee How, e2i
• Customer-Centric Initiative (CCI) for Hospitality Sector by Mr Yip Chee Hung, SPRING Singapore
• Transformation through Sustainable Change by Ms Ruth Smith, Next U, Learning Hub