News and Events

SHA Workshop on Best Practices in F&B
20 April 2011
Novotel Singapore Clarke Quay

SHA organised a workshop on Best Practices in F&B on Wednesday, 20 April 2011 from 2.30 pm to 5.30 pm at Novotel Singapore Clarke Quay. This is the second in the series of workshops organised by SHA under Hotel Transformation 2010. The objective of this series of workshops is to create platforms for hotels to know more about best practices and other related matters on productivity.


The following papers that were shared at the workshop focused primarily on productivity in the F&B department:


  • "The SHA Casual Labour Registry" by Ms Serene Ong, Assistant Manager and Ms Charmaine Thiang, Executive, SHA
  • "Maximise Your Revenue by having the Right Mix of Table Sizes" by Dr Sheryl E. Kimes, STB Distinguished Professor in Asian Hospitality Management, Cornell-Nanyang Institute of Hospitality Management
  • "Using Technology to build your hotel as a destination" by Mr Mike Breewood, Chief Marketing Officer, Restaurantdiary
  • "Select Group's Learning Journey in Kitchen Automation" by Mr Lai Chin Kwang, Director (Institutional Catering and Special Projects), Select Group Limited
  • "I want to speak to the Manager! - Linking customers thru technology..." by Ms Susan Hiu, HR & Training Manager, Fish & Co


A total of 40 F&B Directors and Managers from 30 hotels attended the workshop.


Representatives from the Singapore Tourism Board (STB), Employment and Employability Institute (e2i) and Food, Drinks and Allied Workers' Union (FDAWU) were also present at the workshop.

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