News and Events

A Learning Journey on Hotel Best Practices
09 March 2012
Raffles City Convention Centre

The Singapore Hotel Association (SHA) and the Employment and Employability Institute (e2i) jointly organised a half-day productivity workshop on 9 March 2011 at the Raffles City Convention Centre.


Titled "A Learning Journey on Hotel Best Practices", the productivity workshop provided a platform for hotels to share on some of the initiatives which they have implemented to help employees to work more effectively and efficiently.


At the workshop, participants were once again reminded of the various grants which hotels could tap on for their productivity projects.


Sources of grants include the Employment and Employability Institute (e2i), Singapore Tourism Board (STB) and SPRING Singapore.


The following papers were shared at the workshop:


  • Making Good "Cents" out of Quality and Productivity

By Mr Brian Tan, Director of Quality, Fairmont Singapore and Swissotel the Stamford

  • Adding Value Through Multi-Skilling

By Mr Naresh Kapoor, Director of Human Resources, Singapore Marriott Hotel

  • Replicating the Sydney Housekeeping Experience in Singapore

 By Ms Katya Herting, Director of Housekeeping, Swissotel the Stamford

  • Update on SHA Registry of Casual Workers

By Ms Serene Ong, Assistant Manager, Singapore Hotel Association

  • Aesthetic vs Functionality in hotel design-impact on operation efficiency

By Mr Chow Keng Hai, General Manager, Festive Hotel and Hotel Michael

  • Be Aware, Train and Take Action

By Mr Low Hock Meng, Executive Director, Singapore Productivity Association


The workshop received positive feedback and was well attended by 67 participants from 34 hotels. Attendees comprised general managers, human resource practitioners and heads of departments. ‚Äč

Click here to Contact Us
9 Jurong Town Hall Road, #02-05, Trade Association Hub, Singapore 609431 Follow us on Facabook linkedin
Tel +65 6517 9510 Email
Office Hours: 9 am to 6pm, Monday to Friday (excluding Public Holiday)