News and Events

SHA/STB/IDA Technology Educational
22 August 2013
Mandarin Orchard Singapore

Leveraging Technology for Business Excellence and Productivity


Themed “Leveraging Technology for Business Excellence and Productivity, the SHA/STB/IDA Technology Educational was held on 22 August 2013 at Mandarin Orchard Singapore.

The objectives of the SHA/STB/IDA Technology Educational are to:

• Highlight new hospitality technology trends
• Provide an update on the latest technology and capabilities that can be harnessed by hotels to improve guest services, increase productivity and maximise guest satisfaction


The following papers were presented at the Technology Educational:
• Sectoral Productivity Initiative for Hotel Sector by Ms Koh Suat Hong, Senior Manager, SME Enabler Division, Industry Development Group, IDA


• A Selection of Technology Trends - An Overview by Ms Michelle Lim, Assistant Director, Finance, Tourism and Retail Services, Industry Cluster Group, IDA
• Evolvement of Technology in the Asian Pacific Hotel Industry by Mr Harbans Singh, Managing Director, UbiQ Global Solutions Sdn Bhd


• Understanding and applying social media analytics in Hotels by Mr Edwin Seng, Lecturer, Business Intelligence & Analytics, School of Informatics & IT, Temasek Polytechnic


• MySentosa, our journey to adopt mobility solution to improve guest experience by Mr Eu Kwang Chin, Divisional Director, IT, Sentosa Leisure Group


• Marina Mandarin’s “New Way Forward” - Evolving with Less Manning in the F&B Arena by Ms Patricia Yong, Director of Marketing Communications, Marina Mandarin Singapore

A mini-exhibition showcasing the technologies and solutions applicable to the hospitality industry was also held alongside the event.


The half-day event was attended by close to 90 participants comprising management representatives, heads of departments as well as IT practitioners from hotels in Singapore.

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