At the Business of Happiness, we have added an extra layer of safety and protection to go with our exemplary service. We have come up with innovative ways to reduce human contact without losing the human touch.
It is heart-warming to know that our guests have noticed these additional efforts. Their words of encouragement make us strive to ensure even more unforgettable experiences for our guests.
Thank you, Agnes, for making the wedding planning a simple process for us. You were very efficient and patient. You even went out of your way to accommodate my requests, even when they were beyond your scope.
written by Natalie & JoelThe team reminded me about COVID safety precautions and were very prompt to answer queries. Birthday surprises included a card, a banner & chocolates... what a lovely touch!
written by ElsieThank you, Aloysius, love your vibes and enthusiasm. You made it seem like we have known you for a long time.
written by Mr LinAlvin provided a personalised tour of the Fuk Tai Chi museum with his depth of knowledge and patience. Firdaus even offered to help with my luggage to Telok Ayer MRT!
written by Sabrina LeeThe staff are multi-talented. Driving the buggy, mixing our evening cocktails, and constantly checking in with us if everything was alright.
The Staff were friendly and accommodating to us during our staycation there. Thank you for all the hard work!
written by Jason LeeThank you Nana, for going that extra mile to make my son’s 3rd birthday a brilliant one. Truly an outstanding and world-class service.
written by JulianaMale Barista (didn't get his name), very polite, attentive, he even recommended me some house produced pilsner. Thank you.
written by Mike FongVery good service and the room is clean and elegant.
written by Lee Ker HsienFantastic service from both of them. We’ll done and keep it up a good service.
written by RatnaFantastic stay and experience. Great food too!
written by Rocky TanWe got sweet notes and cakes at half way mark and then again after the SHN period was over. These little gestures meant a lot to help us keep our sanity during a difficult time, when we were serving this notice with our 14 month old. Thanks a lot #SGtogether
written by VatsalaThank you for the warm hospitality. Appreciated the small gesture of placing a tent(I.e. mattress in a tent) in my room prior to my arrival for my son. The F&B staffs were also thoughtful when they provided meals to us and ensure non-halal food we’re not served to us. Thank you!
written by Happy parentsGreat place to unwind
written by Nani SurianiEverything went seamlessly.. from the food delivery (good food as well) to special requests to housekeeping and in-room dining to the COVID test on the last day. Great room, great view and friendly voices on the phone!
written by SashGood service
written by VThank you for being so warming and hospitable. You are doing great on how you treat your guests. Cheers!
written by Arleen BautistaShout out to reservation and front desk. This is my 2nd time stay in this hotel. Prior to my booked dates I emailed to reservation on my need and very glad that I have a connecting room cos I bring my elderly parents. Front Desk Smooth and swift check in and check out process. As this is my staycation bday I am surprised that the front desk sent me a card and macaroons. This little things really touched my heart❤. Thank you & look forward for next staycation. *please forward this note to your GM cos I value everyone of you. Best Regards Subaidah Kamsan
written by Subaidah KamsanHotel room is small but clean. Staffs are friendly and helpful.
written by Ang Man WeeFarahdiana was very friendly and helpful during the check in and check out process. The room temperature was also maintained at the comfortable level. Didn't feel too cold after showering. HDMI ports was also provided near the bedside. Makes it easy to watch video from computer to tv.
written by AbidI love your hotel! Well, the hotel is a good place for me.
written by Rui chingExemplary example of a front line crew. Keep up the great work Mario! As a matter of fact, the hotel staff that i came into contact to were all good too.
written by ColinWas a good place for staycay!!! Recommended!!!
written by AamilyWas very friendly at the check in desk. Was having a bad day and his friendly conversation did help at the check in desk.
written by Mr TanRemy went the extra mile in ensuring that our stay was great and was always sincere in his smiles and gestures despite wearing a mask! We really appreciated his hospitality and patience during our check-in process and even carried our bags to our room for us. Really made our stay so much more enjoyable.
written by SyairahStaff at Sofitel were super helpful and friendly when my fiancé and I couldn’t finish our food, they went out of the way and came out with several dabao boxes for us (we had to pack the food ourselves due to SMMs measures as the restaurant wasn’t allowed to take back to food to pack for us) The chefs made their rounds to make sure their guests enjoyed our food. It was a pleasant experience.
written by SarahThe rooms were amazing. Even though we took their deluxe room, we did not expect the spacious room we got. The hotel facilities like the gym and the pool were great. The gym was well equipped and they had a secluded corner with yoga mat. Amazing to workout with privacy . The pool had a great tropical feels to it. Every staff in the hotel were super kind and helped us a lot in making our stay amazing. It was my boyfriend’s birthday and they gave us one of the best hotel cake, we have ever gotten. They were even able to work a late checkout for us, as late as 2pm. Not forgetting the breakfast, they were very cautious over my breakfast as I had allergies and made sure We we were okay through out the experience. Food was amazing as well. All in all, it was a great hotel with excellent service.
written by YuvhapriyaI would like to really extend my gratitude and thanks to Siti from the F&B. I didn't get her full name. This was toldby my children of her name. She really served us during our breakfast with a sincere smile. She ensured all our order are being served. Offered my children hot chocolate drinks. She indeed deserve an award for her compassionate in serving customers. Pls send our regards to her. Hope to be served by her again on our next stay
written by AishahAll of the staff at The Fullerton Bay Hotel was friendly, professional, helpful & kind!!!!!!!!!!! Thank you so much!
written by S.SGreat housekeeping he did and he has been attentive to our needs.
written by AprilHad really good service from Zawani, who assisted me with my check-ins at Westin Singapore. She remembered my preferences and requests from previous visits. Grateful for the friendly and warm welcome whenever I return 😊
written by NadiahDear Wati, many thanks to you and your collegues for your great hospitality and care to make our anniversary stay a very happy and enjoyable one! Truly appreciate your friendliness and attentive service. Take care and keep well! Mr & Mrs Ong
written by Daniel & Wendy OngThank you for surprising my son with a birthday cake and handwritten note even though we checked in quite a few days after his birthday for the staycation. Service throughout our stay was fantastic.
written by Raymond TanA huge thank you to your professionalism in providing comfortable stay and quick revert to guest’s request! From room cleanliness, to food quality, to front desk! Appreciate your patience with us!
written by CKHey Gretchen, I stayed over at the hotel the day before and your were at the front desk checking me and my friends in. Thank you for being thoughtful to put us on the same level and for being friendly as ever :) Continue to be awesome!
written by JohnathanWe really enjoyed our staycation as all the hotel staff were so friendly and approachable! Kudos to the team!
written by Desmond TayI checked in on 20th March 2021 for a one night stay in One 15 Marina. The front desk service was pleasant and followed up with a check on my satisfaction level of the room after I checked in. Staffs at the Latitude bistro were equally amazing as they checked if my mum had any dietary requirements prior to our reading of the menu. Attentive too.
written by JiajingService is very good. We had a great stay! Thank you!
written by Mellinsa NgThe guards were all excellent and always had a smiles on their faces which made guest feel extremely welcomed. Daniel was a old family friend, however this did not deter him from his professionlism one single bit. You could feel the pride he had for his job and that he genuinely loved what he was doing, and at the same time was super sweet, and the same level of service was retained for all his gests that he interacted with without bias. The slight twinkle in his eyes when interacting with guest as well as his quick wit and gentle desposition makes him a great front desk as the face of the hotel. I spoke with Winfred before I had stepped into the hotel, and he was able to immediately recall our conversation, which suprised me as being in the travel/hotel industry, I understand how hard it can be to remember every single call that comes in or guest that walked past. However, Winfred did not seem to falter and could even accurately remember our names as well as greet us warmly whenever he saw us, which definately made us (and I am sure for every guest he interacts with) feel special. Win was calm and steady, which is a slight contrast from the other guards who tended to be rather bubbly, nontheless, this did not detract from the experience, and instead added to his service as had the ability to also make you feel like your surrondings just fade away just by speaking with him. He is very ernest and hangs on to the guest's every word before he reiterates what is needed, and by doing so ensures that he got all the information needed and made every interation with him a seemless one. Haley was so bubbly and just a bundle of sunshine which is much needed in the mornings, and went out of her way to assist and help! Loved the experience at the hotel, and the LYF Guards only made the experience all the more memorable even though it was just a short two days stay. Will definately recommed the hotel to everyone and would also definately come back for a stay!
written by HoneyMy family would like to thank Ms Jessie Khoo & Kacey Sin for their warm gesture & warm hospitality during our stay from 27 to 28 Feb 2021. They surprised my family as returning guests with a Dorsett bear & the yummy snacks. They followed up with me to ensure that things were in order during our stay. Despite the current challenges due to the Covid pandemic, they still continue to deliver superior service. 3 Cheers to them!
written by Teo Hiu BankWe would like to compliment on Hotel Staff Mia Kung’s hospitality during our stay. She made us feel welcomed and provided excellent services. Kudos to mandarin Orchard
written by NoornazreenSofia's ever-ready smile made our stay more enjoyable. She did not fail to interact with me & ensured my needs are met whenever she sees us at the lobby. Very friendly, approachable & good customer-orientated person!
written by NuraainOur family of four booked two rooms at Oasia Hotel Downtown with Club benefits and checked in with ease. Special mention to Selina, who welcomed us warmly and explain to us the health and safety, as well as the amenities for our stay. We are glad that Oasia employed high quality employees with great hospitality personalities that made our stay pleasant and enjoyable! Thank you!
written by Ding Kok KinVery excellent front deck services...welcoming and helpful. Her services was indeed very good and joyful. It was a great stay for us @ Village Hotel Bugis.
written by Mohamad FaridHad a staycation at St Regis on 16 March 2021. Went to their high tea at Brasserie Les Saveurs with my wife and was impressed with Kartie. He is cheerful and attentive. Wonderful service from Kartie.
written by AlsonI would like to thank for great hospitality given by Chef Sixto during our dinner at Andaz Alleyon25
written by NeilThank you guys for honouring the healthcare workers by providing us with a free staycation. Although there is nothing I can give in return to honour you guys, I just wanna thank you all for standing on the front line. It must be equally hard for you all during this challenging period. I think you guys have it a lot harder than us as you have to be on your feet for long hours and have so much to deal with everyday. I hope you experience more of the good than the bad in your days at work and will continue to see more happy days ahead. I really appreciate all that you have done for us. Thank you all very very much.
written by XWe had our wedding solemnisation and banquet at Intercontinental Singapore on 20 Mar and I must say, we were all blown away by the hospitality of every single staff at Intercon. From the banquet manager Shane to the event coordinator John, to the AV technicians and down to all the staff who help us while on standbys for all our march-ins, they had been nothing but amazing. Shane, in particular had done such a great job managing and crafting in the entire wedding event execution such that neither do we nor our bridal party needed to worry. We were constantly reminded to sit back relax and enjoy the day. John, the event coordinator was superb at running the grounds, coordinating program down to the seconds, and single handedly served the 2nd & 3rd dishes up to the bridal suite when we were changing outfits for our 2nd March-in. Our photographer and videographer who had been to several weddings were equally impressed and also commended that Intercon’s hospitality and friendliness in their service is top-notched. 💯 for everyone who played a part in making our wedding such a big success!
written by Irene SiahHad a wonderful stay at the ever-popular Andaz hotel. Stay was great not just due to the lovely views from the hotel room, or the awesome hotel pool - it was wonderful thanks to the exceptional service from the people at Andaz. Special shout-out to Scott who is spotted usually at L25 Pool Deck or at L2 hotel lobby assisting with guests’ queries. Scott makes the effort to hold friendly conversation with guests and makes helpful suggestions on how guests can “maximise” their stay with the hotel. He also bothers to recognise guests by their faces and greets them warmly as a familiar friend, which exudes great hospitality making all feel very welcomed.
written by DanielPeggy was attentive and receptive to my requestsand concern to the room and made changes with almost immediate response. Seemless registration and sincere genuinety could be felt deep in.
written by JaredRecently stayed at the hotel for a 3 day 2 night staycation and the service was simply outstanding. Service staff constantly and genuinely went the extra mile for any of my needs.
written by DuncanThe team at valley wing were extremely welcoming and courteous, they ensured our experience was fantastic from the moment we arrived to the moment we left. The attention to detail, passion and love for hospitality and service can be seen and felt! Thank you so much for making our staycation all that we wished for !
written by EmilyThank you for your amazing hospitality, easy booking of facilities and an overall pleasant experience during our entire stay..
written by HusenaDear Mr Joe Kok, Thank you for going the extra mile and beyond to make my family stay a happy and memorable. You are really an asset to your organization.
written by Sumiyati HassanCustomer service satisfaction and went beyond expectation. Keep up the great work
written by Muhamad AriffinService was amazing! All staff were friendly, thoughtful and made us feel welcome and at ease!
written by TLWe had our wedding banquet at Andaz recently! The whole banquet team was professional, thoughtful, polite and very friendly. Both our guests and us had a really enjoyable time! Thank you to the banquet team for your hard work :)
written by TLDear Sir/Mdm, My friends and I have enjoyed a 2 night stay at four points by Sheraton on 1-2 April 2021. It was really enjoyable and we were all particularly amazed by the service provided especially from Meow Gek that was working at Four Points Eatery on the morning of 2nd April 2021. Meow Gek was very attentive and went above and beyond to cater to our various needs. I can safely say she is the benchmark of all hospitality staff and I really hope she will be recognized for her diligence and positive attitude. We would all like to thank her for an amazing and memorable service provided. Warmest regards, Room 1415,1416,1417 PS: thank you aunty for taking care of our breakfast, we hope to see you again soon !
written by Alloysius LeeI had a great stay at the hotel. Every staff that me and my partner came across were very hospitable and generally gave off a very friendly feeling. Would come back to stay at the hotel again!
written by Kingston TanJust wanted to give a shout-out to Nadiah from your front desk reception at the Warehouse Hotel. Exceptional professionalism, very polished and pleasant to engage with. Kudos!
written by BenjaminReally good stay made even better by the friendly, professional and efficient service of the staff on the Club Floor and the front door. You give an excellent impression to the visitor. Thank you all.
written by Darren Jolly & SueI am extremely delighted and happy with my stay here in this hotel. The staff here are very warm and friendly. I would like to comment that they are very attentive to our needs and caring throughout our stay, I would like to personally compliment Ms Nur Isnawati for her unwavering dedication in answering our every query and cater to our needs. Thank you for this memorable stay.
written by DEzer Tan Tai GuanAmazing stay and vibe at Lyf Funan. The staff here were so friendly and it feels like I’m in one of those hotels in Europe. One of my favourite things here is the chalk board outside our room where we could write messages. Wrote that it’s my birthday and people responded with wishes. That was fun! Highly recommend to travellers coming here! :)
written by NabilahAmazing stay and vibe at lyf Funan. The staff here were so friendly and it feels like I’m in one of those hotels in Europe. One of my favourite things here is the chalk board outside our room where we could write messages. Wrote that it’s my birthday and people responded with wishes. That was fun! Highly recommend to travellers coming here! :)
written by Nabilah