STORIES 100 Ambassadors of Happiness Meet our makers of happiness as they share their stories. Click on the images to discover more. “Because of the inclusive culture here, I’ve not only met but also got to know most of my colleagues as friends." READ THE STORY “It’s simple things like a compliment that makes the job enjoyable and fulfilling” READ THE STORY “Anyone can put on a butler’s uniform, but not everyone can do a butler’s job.” READ THE STORY “The hotel industry gives you a lot of opportunities. It provides great jobs for anyone to consider because it will open up the world to you.” READ THE STORY “Working in the hospitality line can take me far in my career as there are many long-term opportunities.” READ THE STORY “The hotel has been kind enough to offer flexible work arrangements which really helps working moms like me.” READ THE STORY “I’ve got a number of mentors, from Concierge team members to department heads. Being able to learn at your workplace and finding a mentor is really important to me.” READ THE STORY “The hotel encourages my curiosity and eagerness to learn.” READ THE STORY "I learn something new every day, it makes working here very meaningful.” READ THE STORY “When you serve guests, it has to be genuine. It may not be stated in your job scope but I don’t look at it that way.” READ THE STORY “The hotel industry offers many career opportunities. Personally, I’ve expanded my skills and experience so much at just one property.” READ THE STORY “The hospitality industry is an advocate for new technology.” READ THE STORY “To me, it’s important to feel at home when I’m at work.” READ THE STORY “The hotel industry is a very interesting industry where there is no limit to what one can achieve while getting to meet the world and enrich your life.” READ THE STORY “It’s the right time for Singapore to shine in the international hospitality stage" READ THE STORY “Job satisfaction for me comes from being able to tackle new problems every day and find solutions forthem." READ THE STORY “I didn’t expect to have remained for so long and be so in love with the hotel industry" READ THE STORY "There are always opportunities to pick up new skills and upgrade yourself in this industry." READ THE STORY “It feels very rewarding that in my role, I can contribute to someone’s impression of not just our hotel, but also of Singapore." READ THE STORY “I enjoy learning new things, and being able to share what I’ve learnt." READ THE STORY “I’m motivated by the fact that I hate to fail." READ THE STORY “The industry isn’t a bed of roses, but it is certainly fulfilling and rewarding for those who strive to do their best." READ THE STORY “Motivation to do well comes from a personal satisfaction of being able to do more for guests." READ THE STORY “The industry has very diverse roles, so anyone can fit right in." READ THE STORY “My job allows me the freedom I need to give my personal best at work." READ THE STORY “Our age shouldn’t stop us from trying new things." READ THE STORY “I wake up every day with a goal to bring smiles to our guests." READ THE STORY “I appreciate the challenge of learning something new." READ THE STORY “In the hospitality industry, there is no age limit." READ THE STORY “Nothing beats the joy you get from seeing a guest happily eating the food you made." READ THE STORY “There is no real reason for me to leave. I am happy with what I do." READ THE STORY “For 38 years, my passion for this work has never changed." READ THE STORY “As long as someone is willing to learn, I will be willing to teach." READ THE STORY “The most important thing is to learn to work with different people." READ THE STORY “A good butler is humble and collaborative. Because he knows he can do much more for his guests with the help of his colleagues." READ THE STORY “When you see guests return, it means you did something right the first time." READ THE STORY “Always have a positive attitude." READ THE STORY "You get to meet all kinds of people – and many of them become your friends." READ THE STORY "When you work for a hotel, you make lifelong connections with people from all around the world." READ THE STORY "My guests will leave the gym tired and feeling the ache, but they’ll also leave stronger and healthier." READ THE STORY "I love how my job allows me to be part of my guests’ happiness." READ THE STORY “It’s time to open up: the future is now." READ THE STORY “We women should be confident in doing things our own way." READ THE STORY “As long as you put your hand up, the opportunity will be given to you." READ THE STORY “We’ve made a lot of progress in gender equality." READ THE STORY “Don’t expect to be treated differently." READ THE STORY “Whatever men can do, women can do it too." READ THE STORY "My recipe to make my guests happy: A plate of hot, delicious food." READ THE STORY “There’s something to learn at every juncture, so don’t be afraid to try new things or new roles." READ THE STORY “Since we’re not in the same department, we’ve managed to keep our work and personal life separate." READ THE STORY “Working in a hotel has taught us to be more accommodating to each other." READ THE STORY “I believe we can do so much more to make hotels a little greener." READ THE STORY “Always do your job with a smile." READ THE STORY “When we make a guest’s day better and happier, it makes our day as well." READ THE STORY “I want to continue to learn more, and to keep growing – so that one day I can become a good leader." READ THE STORY “Knowing that we’re able to create such unforgettable memories for our guests is what drives me to do well in this industry." READ THE STORY “I want to inspire others to work in a hotel. It might be fast paced, and it can be tough; but you’ll grow to love it." READ THE STORY “Making sure that my guests are happy with their events is my top priority. That’s how I know that I’ve done my job well." READ THE STORY “I don’t think I’ll ever get tired of working on Christmas decorations." READ THE STORY “For us in hotel F&B, Christmas is the season of creativity." READ THE STORY “The joy on the children’s faces makes all the effort worthwhile." READ THE STORY READ THE STORY READ THE STORY READ THE STORY READ THE STORY “I make it a point to do everything I can to help my guests, no matter how big or small their request may be." READ THE STORY “Despite my disability, I’m glad I am still able to pursue a fulfilling career." READ THE STORY “You have to always be sincere in what you do, and let it come from the heart." READ THE STORY "I feel that flowers can bring that ‘wow’ factor that really brightens someone’s day." READ THE STORY “Despite having no relevant experience, I’ve been given plenty of chances to learn and earn several promotions." READ THE STORY “People travel to be happy, and being able to contribute to that happiness is priceless." READ THE STORY “I came up with a special acronym to keep my team motivated; I call it ‘CPR’ – Confidence, Passion, and Responsibility." READ THE STORY “Being able to travel the world as part of my job – that’s definitely a plus." READ THE STORY “Do more than what’s expected of you, make the service you provide a little better, and you’ll go further." READ THE STORY “It’s not about the promotions and awards; I just want to learn and grow as much as possible." READ THE STORY “I help my guests relax, unwind and take a break from the demands of everyday life." READ THE STORY “Nothing beats the feeling of being able to help someone, and seeing how grateful they are for what you’ve done for them." READ THE STORY "We don’t just manage the tech systems or IT gadgets, we also care for our guests." READ THE STORY “Even if you have to do the same task, there’s always a way to do it differently." READ THE STORY “Hospitality is a ‘feel-good’ industry – you make others feel good, and it makes you feel good as well in the process." READ THE STORY “I don’t wait for the guests to ask me for help; I will try to anticipate what they need even before they realise it." READ THE STORY “It’s only been a year since I made the career switch, but I feel like I’ve learnt so much." READ THE STORY “I see every day as a learning opportunity, and I don’t want to waste a single second." READ THE STORY “I want my guests to remember me and how I made them feel at home during their stay, so they’ll never forget the time they spent here." READ THE STORY “When you do what you love for a living, you feel inspired every day." READ THE STORY “In the kitchen, we treat each other like family." READ THE STORY “Whatever you choose to do in this industry, you have to enjoy it. And if you put your heart to it, you probably will." READ THE STORY "To me, the greatest perk of working in a hotel is that I am able to spend more time with my family." READ THE STORY “Every staff here has unique talents, but what we have in common is the standard ofexcellence that we all uphold." READ THE STORY "It’s when you pay attention to the smallest details that you leave the deepest impressions." READ THE STORY “There’s always a way to use your creativity to solve problems, or to create a better work environment." READ THE STORY “I like that I can make my ideas a reality. Any new dessert I can think of, I can put it on the table." READ THE STORY “I look forward to coming to work every day because I have a purpose: I want to make people happy." READ THE STORY “Being able to make my guests feel happy makes me happy." READ THE STORY “I believe that the harder you work today, the easier it will be to achieve your goals tomorrow." READ THE STORY “If I can do what I’ve done so far, I think a lot of other people can as well." READ THE STORY “Every day is a new challenge. Every day is an experiment." READ THE STORY “Money can’t really buy happiness, but if you set the right price points – it can sure make people happy." READ THE STORY
