Over the past few months, many of our hoteliers have undergone job redesign to provide an even better service for their guests. Here’s a peek into some of the various cross-departmental experiences and how they have enabled them to take on new roles.
Tan Meow Gek
After years of being a Waitress, Meow Gek welcomed the challenge of trying her hand as a Front Office Associate - a change that has boosted her confidence in providing the best service for guests.
Ali Bin Saleh
Previously a Security Executive, Ali's new front-facing Bellhop role gave him the opportunity to interact more with guests - an experience that has widened his perspective and enhanced his communication skills.
Lim Lee Tiang
Taking her usual role of Events Manager online, Lee Tiang learned how to plan and organise events virtually, creating memorable experiences for guests with the same quality service as before.
