Business of Happiness

CAREERS Many vocations. One calling. Happiness making.

Singapore is home to over 400 hotels, each with its own unique style. And just like its eclectic range of hotels, Singapore’s hospitality industry offers a diverse range of careers for different talents and personalities – all with the common goal of bringing happiness to people.

WHY WORK FOR A HOTEL?

The hotel industry offers plenty of unique experiences, opportunities to meet people from across the world, and room for growth and progression.
You'll get to create happiness every day, while enjoying perks and enriching experiences like:

Exposure to
Different Departments
Training & Skills
Development Opportunities
Overseas Work
Opportunities
Complimentary Uniform
Laundry Services
Hotel Stay And F&B
Staff Discounts
Daily Buffet-Style
Staff Meals

Food & Beverage

Whether you're working in the kitchen, on the restaurant floor or at the bar, you'll provide top-quality food service – serving a large portion of happiness to your guests during their stay.

Primary Roles & Responsibilities

  • Maintain high quality food and services
  • Manage food costs
  • Oversee efficient running of food services

Front Office

First impressions count. And you're in charge of making an unforgettable one on your hotel's guests. As a member of the Front Office team, you'll be right at the heart of all the action – making sure guests are well looked after check-in to check-out.

Primary Roles & Responsibilities

  • Provide services and info to guests
  • Upsell rooms and services
  • Maintain guest accounts

Housekeeping

It's the little details that make a big difference to guests' stay. And you pay attention to every one. As a member Housekeeping, you're the keeper of quality and style – your hotel's reputation for high standards and cleanliness.

Primary Roles & Responsibilities

  • Maintain the style and comfort of guest rooms
  • Ensure that guest rooms' supplies are well-stocked
  • Clean and style public and back areas

Finance

Working in Finance, you're in charge of planning, organising, auditing, accounting for and controlling all financial matters of a hotel.

Primary Roles & Responsibilities

  • Manage cash flow, budgets and projections
  • Track, audit and balance financial accounts
  • Procure and purchase goods and services

Revenue Management

In Revenue Management, you'll work closely with other teams to help your hotel maximise profit – analysing and identifying demand, and effective pricing strategies.

Primary Roles & Responsibilities

  • Analyse market trends and sales reports
  • Perform sales forecasts
  • Set room and product pricing for optimal occupancy via various distribution channels

Sales & Marketing

As your hotel’s brand champion, you are in charge of defining its path and shaping its future. Using your deep understanding of the consumer, you will develop dynamic strategies to attract travellers and grow your hotel’s business.

Primary Roles & Responsibilities

  • Develop and implement sales/marketing strategies
  • Develop distribution channels and market segments
  • Organise campaigns and manage partnerships

Engineering

As part of the Engineering team, you'll help your hotel keep its guests happy by making sure all facilities are well-maintained and primed for enjoyment.

Primary Roles & Responsibilities

  • Respond to maintenance issues in a timely manner
  • Maintain operational efficiency of all hotel's equipment and facilities

IT

As part of the IT department, you're in charge of designing and maintaining the hotel's computer operations. Creating a more seamless and enjoyable experience for your guests and using data analytics to help your hotel better understand what they want.

Primary Roles & Responsibilities

  • Maintain a centralised IT support
  • Procure new technologies to improve efficiency and guest experiences
  • Analyse data to provide insightful reporting

Security

Happiness is peace of mind. And you'll serve it up to your hotel's guests by protecting their safety, as part of the Security team. Because of you, they can kick back, relax and enjoy their stay worry-free.

Primary Roles & Responsibilities

  • Develop contingency and risk management plans
  • Coordinate and implement safety and security-related programs
  • Ensure security on hotel premises through surveillance checks

Human Resources

It's the job of your hotel's employees to put a smile on the faces of their guests. And it's your job to put a smile on theirs. As a member of HR, you will equip your hotel to meet business needs by managing and growing its most valuable resource – its employees.

Primary Roles & Responsibilities

  • Develop talent recruitment, development and retention plans
  • Manage employee compensation and benefits
  • Ensure positive work place environment
Explore Hotel Careers