When you work in a hotel, you’ll do more than just make recommendations,
make bookings or make up rooms. You’ll make someone’s day.
Every day. In real, unforgettable ways.
At the Business of Happiness, we have added an extra layer of safety and protection to go with our exemplary service. We have come up with innovative ways to reduce human contact without losing the human touch.
It is heart-warming to know that our guests have noticed these additional efforts. Their words of encouragement make us strive to ensure even more unforgettable experiences for our guests.
The Business of Happiness has always delivered service with a human touch. Recently, some hotels began introducing robots to provide a contactless experience, but service continued to be as thoughtful as ever.
Through job re-design, hoteliers were trained to work with robots, enabling enhanced efficiency and safety standards in the hotels. Better still, our hoteliers managed to spend their extra time honing their skills, and making every guest’s stay even more special!
Times have been tough, but the Business of Happiness is still doing its best. In the face of this challenging period, the hotel industry has taken the opportunity to upgrade their facilities and enrich their staff.
Whether it’s picking up new skills through cross-training or implementing improved safety measures, hoteliers are readier than ever to serve their guests. Here’s a glimpse at what they’ve been up to.
No matter who you are, what your background is, or what your struggles have been, the Business of Happiness is open to all. Here’s celebrating the stories of individuals who have overcome their personal challenges, fuelled by the passion in their hearts and empowered by the support of the hospitality industry. Watch the film and be inspired.Play Video READ STORIES
For over a year, they shared their most memorable experiences, poignant pieces of advice and the biggest lessons from their time in the industry. From these 100 inspiring stories, one universal truth came to light - that when you make people happy, you find happiness in return.Play Video READ STORIES